the presentation to the study published in 2007 FHOM Group, University Rovira i Virgili on the contact center sector in Spain. In this post briefly discuss the socio-profile people and companies in the sector.
As stated in other entries, the staff employee has two distinct characteristics: the high feminization (75.7% of the sector down workers are women) and relatively low average age (52% of workers have between 26 and 35 years of age).
More than half of them have completed their high school education or vocational training and more than a third have completed college. Although it is considered that this work does not require high doses of qualification ( made for me very questionable), due to its characteristics of monotony and repetition, it seems that there is an obvious over-in personnel, unlike in other countries. This is likely to be derived from our peculiar labor market unlikely to meet labor demands commensurate with the qualifications of the worker.
abounds in the sector part-time employment, justified by the companies need to be very flexible and adaptive organizations depending on the service to be covered. In fact, it is considered that at least 70% of the workforce is hired on a temporary and / or partial.
In terms of worker representation, at least 60% of the schools examined in the report (109) have a committee, but only 6.7% of workers are affiliated to any trade union.
The relationship between companies and workers are under the Collective Agreement Sector IV, which comprises most of the companies and workers, while 19% of the companies has its own convention and more than 20 % benefiting from other national collective agreements.
As stated in other entries, the staff employee has two distinct characteristics: the high feminization (75.7% of the sector down workers are women) and relatively low average age (52% of workers have between 26 and 35 years of age).
More than half of them have completed their high school education or vocational training and more than a third have completed college. Although it is considered that this work does not require high doses of qualification ( made for me very questionable), due to its characteristics of monotony and repetition, it seems that there is an obvious over-in personnel, unlike in other countries. This is likely to be derived from our peculiar labor market unlikely to meet labor demands commensurate with the qualifications of the worker.
abounds in the sector part-time employment, justified by the companies need to be very flexible and adaptive organizations depending on the service to be covered. In fact, it is considered that at least 70% of the workforce is hired on a temporary and / or partial.
In terms of worker representation, at least 60% of the schools examined in the report (109) have a committee, but only 6.7% of workers are affiliated to any trade union.
The relationship between companies and workers are under the Collective Agreement Sector IV, which comprises most of the companies and workers, while 19% of the companies has its own convention and more than 20 % benefiting from other national collective agreements.
Related articles:
English Study on Contact Centers (I)
Large sector data
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