Once we met in our previous article and define both its main stress triggers a specific way for the profession, we continue in this post as knowing how it affects the personality of each.
We assumed that as in any disease or condition health, the effect caused on the sufferer will be conditioned by the pattern of behavior, health habits of the person's physical, mental and emotional state of the same and a massive compendium of factors. Not all are equal and no stress. Herein, we collect three personality types that determine the type of person's response to the distress. Knowing each of them and doing an honest self-assessment exercise, we know how it affects us and the need, compelling or otherwise, methods and techniques applied stress in our daily lives. As always it is to mentor people in a more or less open classification is almost certainly does not fit in one. Therefore try to act on approach.
Thus, we have three basic patterns of behavior under stress: We assumed that as in any disease or condition health, the effect caused on the sufferer will be conditioned by the pattern of behavior, health habits of the person's physical, mental and emotional state of the same and a massive compendium of factors. Not all are equal and no stress. Herein, we collect three personality types that determine the type of person's response to the distress. Knowing each of them and doing an honest self-assessment exercise, we know how it affects us and the need, compelling or otherwise, methods and techniques applied stress in our daily lives. As always it is to mentor people in a more or less open classification is almost certainly does not fit in one. Therefore try to act on approach.
TYPE: People living in a constant state of distress, or the edge of it. Everything must be done for yesterday, tolerance for error is zero or near, life is a race and the Fury comes to your door every time something deviates or goes wrong. Among TSR is a type of person with frequent altercations with customers, colleagues or superiors. No work accepted guidelines but impose theirs. They are hyper and cunning, with a worrying trend to break the rules of procedure and work or social behavior so to achieve its objectives.
TYPE B: acceptance behavior is a denial of reality. Things are as they come, nothing can be done to change them. Despite having a career or socially acceptable or even good or very good, is continually thinking of the gap. Suffering is a low intensity but continuous and frustrating medium to long term. Degenerates into burn-out situations (being burned). Organic causes stress difficult to assess its causes, because they are diffuse and very subjective. Among
telemarketers, are people who take to overcome bumps emotional relationship with the client and the work environment. Activity can start strong, but with periods of downturn that if not properly controlled, more articulate with more asuididad and less pauses between them, affecting their work performance and personal.
telemarketers, are people who take to overcome bumps emotional relationship with the client and the work environment. Activity can start strong, but with periods of downturn that if not properly controlled, more articulate with more asuididad and less pauses between them, affecting their work performance and personal.
TYPE C: There is a typology contrary to the previous two, but rich and superior. As everyone has preferences and emergencies, but he knows prioritize and manage their time. Does not depend on how you come to the circumstances, but the faces, analyzes and prepares in advance to meet them. Is proactive when facing life. Knows that the work is unpleasant aspects, but is able to take on and off of it outside the company. People are usually balanced with a natural tendency to assume leadership roles in customer service, high capacity for self-learning, assimilation of knowledge, procedures and methodologies, as well as to bring that baggage with synergies with clients and peers. If we take the stress as a health problem, is undoubtedly the healthiest type.
Stress teleoperator (I)
0 comments:
Post a Comment