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health risks

As in all work, the telephone operators are subject to certain working conditions that can lead some dysfunction in their health. It is not a particularly "dangerous", but involves some physical and mental efforts that can take its toll. Throughout my experience as a trainer on the platform I have found or have been one of the following.

is here to give a complete list but not verbose, and warning that many people suffer in tiny degrees, while others suffer from more acute. In any case, we must know at least briefly to remedy its effects. Each person has different thresholds of tolerance to these conditions, so it is not thought that this work is something like the nineteenth century mining, nor seeks to alarm anyone.

Without further ado, the list, a personal clothing, has the following important from the point of view of Occupational Health and Safety.

1. Conditions arising from visual fatigue: The visual display terminals (VDT) are fundamental tools of the work of a human agent. General consultations and treatment the data moves through the use of PVD. It is important to respect the visual rest periods (5 minutes every hour at least), that will prevent eye irritation, blurred vision, headaches and general fatigue.
   
2. Hearing impairment: Another essential tool is the phone and usually the headset. Here, several factors come into play from outside the ear or cleaning the protective pad, the internal and possible links can be annoying or high frequencies are punctual but far from damaging the ear, they can be annoying and increasing the sense stress. Conditions
3. the vocal apparatus: Perhaps the most common. Basically quite often lead to pharyngitis, laryngitis, hoarseness, prolonged colds, nodules and vocal polyps. The latter are the more serious, requiring surgery. Learn to speak properly, not smoking or at least do as little as possible and drink cold water so spaced and continuous help to preserve the voice and do not miss it or be troubled.
   
4. Musculoskeletal: derivatives bad posture, prolonged static position and level of stress are the three elements that mostly affect workers. Women must have special care, since it affects more frequently than men. Exercising the back, shoulders, arms and wrists in a continuous and intensive little help prevent these problems.
   
5. physical fatigue: The set of activities that the telemarketer influences the physical tone. Musculoskeletal load directly influences the physical fatigue and muscle tension resulting from a certain stress. This triggers back pain, sciatica, paresthesia (tingling in the extremities), muscle pain and neck and a great sense of weariness among many other effects.
   
6. mental fatigue: Very typical of the work. Can be defined as the ratio between the effort expended decreasing and the yield. Everyone got tired as the day passes. Not a bad thing in itself, but normal. The problem occurs when the feeling is continued in the medium term, the subject can not manage in a rational and emotional point of work overload, the demands of bosses, colleagues and customers and will subsequently those of other actors such as non-work family. It is a worrying situation that causes sleep disturbance, fatigue, digestive disorders and other countless side effects that undermine a person.
   
7. Stress: certainly not because the latter is the least important of the list, just the opposite. It is the individual's response to the demands of a given environment. The fewer personal resources against the demands of that environment, the higher your stress level. Stress is the leading cause of sick leave among the working population in Europe and in Spain is the most stressed workers in Europe. The psychological and physical effects that can produce are endless and deserves more extensive treatment in future posts. Today, the telephone operators are a population at high risk in this chapter.
   

Suffice this post to learn the seven major occupational hazards of the profession. In subsequent entries, we will be trying each of them separately, proposing ways to reduce and control solution. Do not forget that companies are obliged by law to assess, control and reduce risks in the workplace. But also important to remember that health is at stake is the worker, so it should take a role in controlling these risks under its own responsibility.

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NEW TECHNOLOGIES AND NEW EVANGELISM

Bogotá - Colombia

Continental Meeting Catholic Press
organized by CELAM

"No doubt that the electronic revolution holds the promise of great positive breakthroughs for the developing world, but there is also the possibility of worsening actually existing inequalities by widening the gap of information and communications. How can we ensure that the revolution in information and communications, having his first engine on the internet, globalization promotes the development and solidarity of man, objectives closely linked to the evangelizing mission of the Church? "

John Paul II,
World Communications Day 2002

Digital Divide, a pastoral challenge
Admittedly, the temptation to speak of new communication technologies, can blind us to very specific situations in our continent.

illiteracy, lack of basic necessities, including lack the most basic forms of communication such as telephone or services such as electricity , water, etc., make the Latin American scene playing constantly move the ends.

who work in the world of social communications, the press, information, advertising, public relations, graphic design, we must not let the "light" of the new technologies of communication, "I blind" the overall view of the reality with which we communicate.

However, we face a challenge of ethical and moral connotations, if you give bread to the hungry or to include the excluded and hope that you can not see a clear horizon.

The answer in my view is to assume the "talent" available to us and exploit the charisma with which to professionally serve the Catholic community. The Catholic Church in particular has its social arm in the Pastoral Social Caritas, which is responsible for raising human development of the People of God, however, as the pastoral communication extend the knowledge and use of old and - especially - new communication tools are also restoring dignity to those who are marginalized and excluded from citizenship to which all are entitled.

Archbishop Claudio Maria Celli, new president of the Pontifical Council for Social Communications (www.pccs.it), the Vatican's Pontifical Council I represent at this meeting, constantly emphasizes that Christians are called to be deacons new digital culture, is say, be bold proclaimers of the Good News of Jesus Christ in different contexts and realities we know, one of which is precisely the virtual space is a reality created by people who communicate through computers and sophisticated artifacts, people with different interests (social, political, economic, spiritual, ideological ...) can influence public opinion and training of citizens.


New technologies, a pastoral opportunity

- chat (instant messaging)
- free phone calls (or semi-free)
- blogs
- face book, hi5, my space
- youtube
- wiki
- flirck, pikas
- google maps

are the new instruments that use the Internet by way of electricity, say that the question whether to use or not use, or how to use the Internet, has already been surpassed. Well - today - the Internet is like electricity with which we have changed our habits and ways of living.

To understand the backdrop of new communication technologies (also Call Ringtone ICT) could take a look at the short history of Internet, and divide its evolution in three stages, clarifying that it is a division from a economic and business benefits that were persecuted, but indicates the relationship and interaction of users with the network of networks.

1. The first runs from 1997 to March 2000 in which Web sites began to multiply and users seeking information and content.

2. A second phase, also known as the bubble burst, "which runs from March 2000 until late 2002 when he triggered a crisis in large corporations that supported and encouraged the spread of the Internet and re use , since "companies had to admit that the visits could not translate directly into economic profit"

3. The third stage, the present, began in late 2002, has to do with the new way of viewing the Internet not as an extensive library, but as a great conversation Web 2.0 is where companies are investing to increase their revenues and profits. Where it has become apparent convergence of the media in computerized form and distributed through the network.

"Web 2.0 is an attitude not a technology"

The term Web 2.0 was coined in 1994 by Tim O'Reilly - who also is the phrase I just mentioned - to refer to a second generation of Web based communities of users and a special range of services, like social networks, blogs or wikis, which promote cooperation and swift exchange of information among users.

We can cite some of the characteristics of Web 2.0 is the following:

• a participatory Web.
• content from users for users, that is constructed as (tags, positioning on the Web, page ranking ...)
• faith in the "collective intelligence"
• based social networks (communities of people grouped by themes)
• shared content
• is designed as a platform: I meet other people

Web 2.0 by definition is the ability to make the Web user interacts with a previously static and lifeless. Emerging applications now engage thousands of users with the ability to make them participants in the project.

the Web is the one about the user and not the user to the Web. Lists, blogs, readers definable "tailored" approach, periodically, information, sites, notes, that would be difficult or burdensome access otherwise. Searching the Web, which retained a certain character digital and analog, acquired in Web 2.0. automation rational and selected.

For this, the user must register 2.0, define parameters, reading forms, download programs and use the new tools of the Internet.


The Catholic press in this new context

If we accept that we are part of digital culture, we would not have trouble admitting that we live in an age of information, ie a society where the new element power is the control of information, where access or exclusion of this information determines the new forms of marginalization and poverty in society.

regard Document Aparecida mentioned:

"A crucial factor in these changes is the science and technology, with its ability to genetically manipulate the life of living beings, and their ability to create a network of global communications both public and private, to interact in real time, ie simultaneously with, despite the geographical distances. As they say, history has accelerated and become dizzying changes themselves, since they communicate with great speed all over the world. " (DA34)

Throughout the exposed context and reflected in these days the Catholic press meeting, would further discuss the presence of a medium (our media) on the Internet as a question of this type would be comparable to the question whether or not we want to communicate.

One characteristic of digital culture - a result of new communication technologies - is the possibility that ordinary users make its voice heard, amplified through the network, the specific case of journalism city she found in the Web 2.0 great ally.
Finding a news or access to information is no longer a problem because through the digital media not only can access the written information, but we can hear or view the information in the field of journalism. Is the specific case of major newspapers, which are converging digital version not only the text of the news, but videos or audio files.

In this context, and digital journalism, one wonders why and how we report in an environment where it seems that I have nothing new to report in the newspaper as it would be a more or less exact copy of some other media or news agency is guided by the desire for immediacy.

One way to answer this question - which is not the most appropriate response - is to anticipate events, and almost predict the facts. However, we could be more rational if we claim that the press today - Catholic or not - is irreplaceable (in the words of Professor Javier Dario Restrepo) to analyze, read and interpret reality, seeking to influence public opinion. Thus, the problem of the press is not what but how to report information. A good analyst can provide certain situations and events.

Criteria and rules for digital journalism

I want to end our reflection on this the new technologies of communication and journalism, solidifying on digital journalism criteria applicable to our own Catholics. Volume

reference to the BBC, which continues to school in the field of digital journalism, could point out some criteria when producing the information, and also showed some rules of journalism.

The information must be provided:

- Fairness: facts and ideas reflect a balanced and impartial.
- Accuracy: Get the correct data sources, verification.
- Transparency: fair treatment. Respect for peoples and cultures.
- Disclaimer: Respect for the audience with worthy content.
- Independence: Beyond the political and commercial pressures.


The 15 rules of the BBC to make digital journalism

1. produce the information according to the needs of the audience
2. The best websites make only one thing and specialize in this
3. Use external links and not redo what already exists
4. If you have mistakes, accept them and do everything possible to correct them as soon as possible
5. Designing Web as a platform ( Web 2.0), be aware that your website is not the only
6. web design as a conversation
7. the best Web site could become the worst. The quality standards used for all Web sites.
8. sure the content will have a permanent link that will be easily found.
9. A new user of these new technologies may have different needs than yours.
10. make every effort to ensure the website is good possessions in Internet search engines, via tags, dates, places, etc ...
11. sure that the user does not miss on our Web sites, and for that Web site design can help, even if they are different sites must be some common design indicates that you are still on the site.
12. Accessibility is essential. Do not make pages too heavy.
13. Encouraging users to "be" part of your site with them, so they can return, for example: rss, links, maps ...
14. Having a clear policy on participation, for example in discussions that could affect the image of the site.
15. Dealing with data carefully to what people involved in the site, trying not to be invadente, but elegant and transparent.

Just

Ariel Beramendi
justoariel@hotmail.com

How Old Do You Have To Be To Get A Debit Cardf

think the listening public subsidies to the ass

In my article of the Basic Income Emancipation of January 3 this year, concluded the article giving my opinion on this type of aid. I reaffirm that they are mere patches seeking cover the underlying problems and also would bring consequences such as rent gouging.

me also reaffirm that the target of such aid, as it was defined, would cause people in real need of rent would remain without such assistance, either because they reached the age regulations to qualify for it, either because the landlord had the option of renting to another person who is eligible for assistance. In this article I thought that this aid was going to end up being for home and not for the tenant and I will try to explain why.

As a market, in this case of rental housing, where demand for rental apartments far exceeds the supply, all help to apply the demand side, supply necessarily benefit because the offer is inelastic.

What is that about the inelasticity of supply?. Means that although the demand is robust to a particular good or service, the offer does not fit in the short term demand, but remains more or less constant over time. The rental housing market in Spain is a book. Always there are more people willing to live rent apartments people willing to bid in exchange for rent.

What is the consequence of the above?. The homeowners asked the applicants or through intermediaries acting in the market that have the support or at least qualify for it, since they may increase the rent in proportion to the assistance obtained. That is, the applicant comes out as expensive as ever, the landlord gets an extra monthly income and the state pays the difference.

In conclusion, it is using public money to fix the problem NO rent, do not affect the people who really need it, DO NOT help people benefiting from the aid and SI for landlords to benefit from more convenient and cost effective. Can

find other solutions to the particular problem of rent and general housing in Spain?. Yes Except death and taxes, any remedy.

For example, an in-depth reform legislation that addresses adequately the reality faced by a landlord against a defaulting tenant. The ability to request credit reports to banks on the situation of a potential tenant or the provision of guarantee to a public authority.

Made the state to intervene directly instead of creating an appropriate framework, we have the creation of public housing stock which pays a usufruct rent as a perpetual and transferable on public property. The possibility that the VPO are hired and a decade ago has option to buy it ..... There are hundreds of ways far more effective than aid the sleeve removed, especially before elections, and without thinking.

And if there is enough imagination, we will always look to countries like the Netherlands, Norway or Sweden and see their social policies. Above all, be aware of how they act on the root of the problems and not side effects.

Ay, as Groucho said great!: Politics is the art of looking for trouble, find them, make a false diagnosis and then applying the wrong remedies.

Here you have a link so that you judge the situation.

Related articles: Basic income emancipation

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Spanish Study on Contact Centers (II): Dominican Republic

the presentation to the study published in 2007 FHOM Group, University Rovira i Virgili on the contact center sector in Spain. In this post briefly discuss the socio-profile people and companies in the sector.

As stated in other entries, the staff employee has two distinct characteristics: the high feminization (75.7% of the sector down workers are women) and relatively low average age (52% of workers have between 26 and 35 years of age).

More than half of them have completed their high school education or vocational training and more than a third have completed college. Although it is considered that this work does not require high doses of qualification ( made for me very questionable), due to its characteristics of monotony and repetition, it seems that there is an obvious over-in personnel, unlike in other countries. This is likely to be derived from our peculiar labor market unlikely to meet labor demands commensurate with the qualifications of the worker.

abounds in the sector part-time employment, justified by the companies need to be very flexible and adaptive organizations depending on the service to be covered. In fact, it is considered that at least 70% of the workforce is hired on a temporary and / or partial.

In terms of worker representation, at least 60% of the schools examined in the report (109) have a committee, but only 6.7% of workers are affiliated to any trade union.

The relationship between companies and workers are under the Collective Agreement Sector IV, which comprises most of the companies and workers, while 19% of the companies has its own convention and more than 20 % benefiting from other national collective agreements.

Related articles:

English Study on Contact Centers (I)
Large sector data

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socio Profile and Contact Centers

Dominican Republic is creating a new business niche for national economy contact centers. Until 2005, the concept of Call and Contact Center was strange for Dominicans. Three years later, has created an industry with twenty-five thousand jobs directly and with prospects of reaching the two hundred thousand jobs in the middle of the next decade. Currently in the Dominican territory are implanted 57 contact centers, with the main missions of product sales, customer service and technical support.

most important factors for this explosion of locations of these centers in the Republic have been the collaboration between public and private sector (in this, the Center for Export and Investment of the Dominican Republic - C-ISDR has played an important role), geographic location, which allows a service to large segments of English-speaking population of Hispanic Americans and the United States and the relatively new and powerful telecommunications network built by the country.

act, from government agencies are taking steps to train staff at call centers in collaboration with companies in the sector, since such anticipation of thousands of jobs in a country with a culture of call centers as new can be a problem for the expansion sector in the medium and long term.

For a country of plus or minus ten million inhabitants, this sector can be the third leg of a tripod is also constituted by the Tourism and Free Zones (international free trade areas with preferential tax treatment).

should be taken into account the fact that according to the Central Bank of the Republic, the country enjoys growth enviable economic (rates above 8% annual growth) and is the eighth largest economy in Latin America by size. On these data there is some controversy between national and international economic organizations. The sector can contribute to enhancing the integration of young Dominicans in the labor market. Via

Callcenternoticias and National Bureau of Statistics of the Republic.

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Against a stupid slogan, a successful advertising

always put me nerves Movistar advertising slogan. Yes, that "as we are more, pay less." Except sometimes very marked, advertising This company has not been enough to shoot rockets in their creativity and originality. But this phrase was a source of merriment in the courses taught, as I allowed some chunga about it.

If analyzed, it gives me the impression that the former, lies. Nothing to see how large base of customers that pay more or less. This gives your customer profile as your mobile usage. Point.

Secondly, it seems that is a song to belong to an exclusive private club, rather than attract customers to the fact, to which I am opposed because it is the purpose of advertising. And third, it seems that the non-Movistar is a kind of freak, and I say something to me, beyond advertising and permeates the very structure of the company. Ah, the old monopolies, how much it costs to change the chip!.

The thing is that it is a slogan easy as pie, simple and a real trick. However, his real weakness is how easy it is "sharpening" that is, reject it. Here you have two examples of Mobile Virtual Network Operators, which rely on the original ad Movistar, knocked down the message so compelling. Judge for yourselves by comparing with the original.

The original and "unique"

Symi to load:

Másmovil And, to me an overwhelming logic.

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Zippie

If in the sixties of last century there was the hippie movement in the eighties yuppies and ninety countless tribes ending in-ies, in the XXI century India Zippie live young. This name comes from the English word "zip in the stride", something like stomp or insurance. Also called the "Sons of Liberalization." Are concentrated in big Indian cities like Delhi, Mumbai and especially in Bangalore, the Silicon Valley Indian.

As sociodemographic characteristics could comment on his youth (15 to 25 years), qualification (educational, language and high technology), sexual equality (a true revolution in the country) with a Western view of money and attitude towards life and particularly U.S. risk-taking on the professional and personal. They have an unbridled taste for brand-consumption. Much of his salary, well above the national average, leaves in designer clothes, products and Mc Donald `s Starbuck` s and other icons of Western consumption.

Given that the population with 25 or fewer years, representing more than 600 million people in India, you can get an idea of \u200b\u200bwhat these traits may result from the fact that only 20% of that mass is Zippie.

This population is the country really is becoming the champion of outsourcing world. His command of English (with neutral tonal capacity), technological careers (Bangalore is a global center of high technology and vital hub of customer service through Contact Centers) and a boundless capacity for work in exchange for paltry wages for us make India the technology center and perfect service.

Today there are over half a million employees of Contact Centers in major Indian cities, providing services worldwide in English ..... and English. Unlike their Western counterparts, for them to work in a call center is not a final solution or half minus bad "to earn a living. Many of these zippier aspire to use that post as a springboard to launch to enter the many multinationals that are deployed in the country. For them it is a matter of prestige and curriculum.
Even
and turnover is high, since many of them must operate at night to attend to other geographical areas. This makes the job a challenge, since many operators compatible in other jobs or studies.

As a curious note in the end, she earns an operator with studying English in a city like Bangalore?. 15,000 rupees a month (340 $, a very good salary there.)

Other articles of the blog:

OUTSOURCING OF SECOND LEVEL: THE CASE OF CHILE AND INDIA

CALLCENTERMOVIE.COM

THE KATRINA, THE INDIA AND RELOCATION.

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Generation 2008 salary tables for Telemarketing in Spain

I leave here two tables for the years 2007-08 wage for workers in contact center sector in Spain. It is May and I'm sure many of know, but never hurts to have them in the same place you visit. On the other hand, people who enter the sector poses, always has the opportunity to make a visitilla the blog and learn a little of what it is about. I leave the two most representative trade unions, for that of suspicion.

UGT agreement Tables

CCOO agreement Tables

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When the advertisement is much more important

I present here two little gems that I have fun. American ads are broadcast during the Superbowl, you know, the great national football competition that so many passions unleashed. The figures that are managed to insert advertising during the broadcast of this game are astronomical, and important interest and the advertising impact with the American public. In fact, it looks real interest commercial breaks, they give rise to these two small samples, which will expand to other entries. Enjoy them and pass a good time.

The first ad is "Scream" Bridgestone and the second is "Thillicious" of a mineral water company.

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How to burst a team in 10 Simple Steps May

One of the critical points of the activity of a contact pad groups are operating. These groups, not teams usually consist of between eight and fourteen people in charge of a very typical figure of the sector, which is the Coordinator. As in the vineyard of the Lord about everything except grapes sometimes we get from people who even know intuitively how to work with teams or groups and the typical poodle that neither won for telemarketer or less to coordinate. This last item, unfortunately, is destined to succeed platform style "Shred-center" that such and such a good reputation have made us who have lived through them or are.
Go
therefore towards its vision of work and life this article to help you thrive and grow. Are a few simple steps to get you the frame in your position and not lose sight of, because that's what really will make you stand out in your professional and personal mediocrity.

1. Motivating teams of psychologists is bullshit new age that does nothing but create problems and generate sobresfuerzos in your management. The important thing is that operators know who has the wand. If Adolf Hitler raised the Third Reich without reading a damn book of psychology, will not you you able to manage your team regardless of such pseudoscientific myths?.
   
2. Pass on incomplete information, biased and inconsistent. This will help them stay alert at their jobs, seeking life with the client, that's what they get paid.
3. When addressing them, do a dog face. Authoritarianism is crucial to lead the group. If you are not rude by nature, make an effort. That enabled them to work on their own and so do not bother you. Do not ever show weakness and thanks efforts and good work. In fact, it is an impossible metaphysical that an operator does something right and less on their own initiative.
   
4. If someone is going slower with the operational or cost you anything, complain immediately and release reports on their negative attitude and aptitude. It is important that the rest of the group see them linger and clear, that means problems with you. If possible, the platform extends the idea that it is useless. That will go faster rate because they can not handle the pressure.
5. His personal problems are not yours. When you come to a milonga, offices ipso facto, that we each have enough with us.
   
6. Try not respect your turns off, extending the more the better. Give a mark of authority is always welcome. Leading by example is weak. In addition, you are on another level and if the charges go with the charges, as well as benefits.
7. Try not to get involved in the operations. Requires two little effort paid off: You know and one transmitting. In addition the company provides tech media, entertaining and educational for the teleoperator acts in all possible circumstances, including bomb threats, tornadoes, hostage-taking in the platform and even nuclear attacks. Everything is on the Intranet, only have to bother to read it.
   
8. In any event, both inside and outside of work, try to undermine the people in your team. It is particularly important to do so in the presence of other coordinators. If telemarketers are evil by nature, those of your class are no better. Let everyone know who's boss in your computer. When a coordinator will suggest that perhaps not the best way to carry equipment, are contemptuous of it, laugh in his face and used in Section 4. Do not fail nor with Coordinators.
   
9. If you see the typical wise guy who knows more than you (or claims to know, eye, much bastard waiting to take off the post); fulmínalo. In these cases it is best to use the tactics of 1-5 points simultaneously. That there is no god that supports it, applied continuously.
   
10. Finally, try not to exercise self, the result of sick minds and do not accept advice or opinions from anyone on anything. Everyone's jumping to and how you neglect, you finished the odds. In the face of higher sympathy, goodwill, wild critical to your computer useless and recommendations of dismissal. This will prolong your working life and make you feel more satisfied as a person.
    

Indeed, the Decalogue seems that a company knows and seems to like. This type of coordinator is not the prototype (although I have known a person who would fit very well and with taste.) But businesses have a daunting task to train and create a real system of middle they know what is working with a team, what tools exist to do and how to apply. It is a vital figure should have the respect of both his superiors and their gear. But one side must be earned and otherwise not considered a prize. It is assumed that a coordinator has to be the best of their group. Unfortunately is not always hold true.

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Editorial: The one that comes up April

Recently, economic data painted in clubs. Excessive inflation, levels of household debt and corporate high unemployment about to run wild if it is not already and others who can see daily in the media. The thing looks set to worsen in the short to medium term. The government estimates that emerge from this situation in late 2009. In my opinion it will be before the first half of 2010. Or the second I'm afraid.

We must bear in mind that Spain tends to hold these colds a little later than other countries, so that healing is usually delayed a little longer. How will this affect the industry?. Well, I think you're gonna to have a negative impact, but as you all. The fundamental problem is the very meaning of the sector. Born as an outsourced activity mainly in casos.Y most attention is "very productive", in meaning that many activities are focused on customer service. This is the part that shocks you more likely to work. Sales channels will be hard-pressed to meet sales targets, but in this case we can say that they do have more hope of demonstrating its usefulness for businesses that hire their services.

regard to what the economic crisis will involve the relocation, I must confess to not really know if it discouraged (keep in mind that the crisis is global) or enhanced. As much as has global crisis, wage differentials remain and here to have an inflation rate high, with the consequent transfer of salaries through the Convention and review clauses are not going to help reduce the spread.

My hunch?. If in times of economic boom has been done, more so now. I'll leave you to think about data. In Argentina, it has been agreed wage increase for 2008 in the trade sector, which is affiliated telemarketing there. The rise is 20% this year. In Guatemala, are expected to create over 70,000 jobs in the service sector this year, of which at least 15,000 are in the sector. And in Colombia this year is expected to reach the figure of 54,500 workers Contact Centersd of about 15,000 more than in 2007. If these English-speaking markets expect these growth rates in employment generation, I feel that the sector remains strong and there despite the crisis.

The