One of the critical points of the activity of a contact pad groups are operating. These groups, not teams usually consist of between eight and fourteen people in charge of a very typical figure of the sector, which is the Coordinator. As in the vineyard of the Lord about everything except grapes sometimes we get from people who even know intuitively how to work with teams or groups and the typical poodle that neither won for telemarketer or less to coordinate. This last item, unfortunately, is destined to succeed platform style "Shred-center" that such and such a good reputation have made us who have lived through them or are.
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therefore towards its vision of work and life this article to help you thrive and grow. Are a few simple steps to get you the frame in your position and not lose sight of, because that's what really will make you stand out in your professional and personal mediocrity.
Go
therefore towards its vision of work and life this article to help you thrive and grow. Are a few simple steps to get you the frame in your position and not lose sight of, because that's what really will make you stand out in your professional and personal mediocrity.
- Motivating teams of psychologists is bullshit new age that does nothing but create problems and generate sobresfuerzos in your management. The important thing is that operators know who has the wand. If Adolf Hitler raised the Third Reich without reading a damn book of psychology, will not you you able to manage your team regardless of such pseudoscientific myths?.
- Pass on incomplete information, biased and inconsistent. This will help them stay alert at their jobs, seeking life with the client, that's what they get paid.
- When addressing them, do a dog face. Authoritarianism is crucial to lead the group. If you are not rude by nature, make an effort. That enabled them to work on their own and so do not bother you. Do not ever show weakness and thanks efforts and good work. In fact, it is an impossible metaphysical that an operator does something right and less on their own initiative.
- If someone is going slower with the operational or cost you anything, complain immediately and release reports on their negative attitude and aptitude. It is important that the rest of the group see them linger and clear, that means problems with you. If possible, the platform extends the idea that it is useless. That will go faster rate because they can not handle the pressure.
- His personal problems are not yours. When you come to a milonga, offices ipso facto, that we each have enough with us.
- Try not respect your turns off, extending the more the better. Give a mark of authority is always welcome. Leading by example is weak. In addition, you are on another level and if the charges go with the charges, as well as benefits.
- Try not to get involved in the operations. Requires two little effort paid off: You know and one transmitting. In addition the company provides tech media, entertaining and educational for the teleoperator acts in all possible circumstances, including bomb threats, tornadoes, hostage-taking in the platform and even nuclear attacks. Everything is on the Intranet, only have to bother to read it.
- In any event, both inside and outside of work, try to undermine the people in your team. It is particularly important to do so in the presence of other coordinators. If telemarketers are evil by nature, those of your class are no better. Let everyone know who's boss in your computer. When a coordinator will suggest that perhaps not the best way to carry equipment, are contemptuous of it, laugh in his face and used in Section 4. Do not fail nor with Coordinators.
- If you see the typical wise guy who knows more than you (or claims to know, eye, much bastard waiting to take off the post); fulmÃnalo. In these cases it is best to use the tactics of 1-5 points simultaneously. That there is no god that supports it, applied continuously.
- Finally, try not to exercise self, the result of sick minds and do not accept advice or opinions from anyone on anything. Everyone's jumping to and how you neglect, you finished the odds. In the face of higher sympathy, goodwill, wild critical to your computer useless and recommendations of dismissal. This will prolong your working life and make you feel more satisfied as a person.
Indeed, the Decalogue seems that a company knows and seems to like. This type of coordinator is not the prototype (although I have known a person who would fit very well and with taste.) But businesses have a daunting task to train and create a real system of middle they know what is working with a team, what tools exist to do and how to apply. It is a vital figure should have the respect of both his superiors and their gear. But one side must be earned and otherwise not considered a prize. It is assumed that a coordinator has to be the best of their group. Unfortunately is not always hold true.
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