Dominican Republic is creating a new business niche for national economy contact centers. Until 2005, the concept of Call and Contact Center was strange for Dominicans. Three years later, has created an industry with twenty-five thousand jobs directly and with prospects of reaching the two hundred thousand jobs in the middle of the next decade. Currently in the Dominican territory are implanted 57 contact centers, with the main missions of product sales, customer service and technical support.
most important factors for this explosion of locations of these centers in the Republic have been the collaboration between public and private sector (in this, the Center for Export and Investment of the Dominican Republic - C-ISDR has played an important role), geographic location, which allows a service to large segments of English-speaking population of Hispanic Americans and the United States and the relatively new and powerful telecommunications network built by the country.
act, from government agencies are taking steps to train staff at call centers in collaboration with companies in the sector, since such anticipation of thousands of jobs in a country with a culture of call centers as new can be a problem for the expansion sector in the medium and long term.
For a country of plus or minus ten million inhabitants, this sector can be the third leg of a tripod is also constituted by the Tourism and Free Zones (international free trade areas with preferential tax treatment).
should be taken into account the fact that according to the Central Bank of the Republic, the country enjoys growth enviable economic (rates above 8% annual growth) and is the eighth largest economy in Latin America by size. On these data there is some controversy between national and international economic organizations. The sector can contribute to enhancing the integration of young Dominicans in the labor market. Via
Callcenternoticias and National Bureau of Statistics of the Republic.
most important factors for this explosion of locations of these centers in the Republic have been the collaboration between public and private sector (in this, the Center for Export and Investment of the Dominican Republic - C-ISDR has played an important role), geographic location, which allows a service to large segments of English-speaking population of Hispanic Americans and the United States and the relatively new and powerful telecommunications network built by the country.
act, from government agencies are taking steps to train staff at call centers in collaboration with companies in the sector, since such anticipation of thousands of jobs in a country with a culture of call centers as new can be a problem for the expansion sector in the medium and long term.
For a country of plus or minus ten million inhabitants, this sector can be the third leg of a tripod is also constituted by the Tourism and Free Zones (international free trade areas with preferential tax treatment).
should be taken into account the fact that according to the Central Bank of the Republic, the country enjoys growth enviable economic (rates above 8% annual growth) and is the eighth largest economy in Latin America by size. On these data there is some controversy between national and international economic organizations. The sector can contribute to enhancing the integration of young Dominicans in the labor market. Via
Callcenternoticias and National Bureau of Statistics of the Republic.
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