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or divórciate Marry, but you need a home study Spanish

I recently read a couple of news related to the problem of housing in Spain, which they put to the shots. One, in blog.ventalo.com and another in Antena 3.

The first draws attention because the book sing. If you want a home in Spain or a major part of it, you have three options. One, have a good salary does not keep you from paying a mortgage succulent (juicy for the bank, I mean), and another, share a flat with your friends or family and a third that is going out as desperate looking for love. Yes, I tell you. Economically, few people are now able to sustain their individual income a home purchased through a mortgage with the monthly payment for the services involved and food, leisure and other less urgent needs of the individual. So the best thing in these cases is to seek partnership with another person and that you are sharing your life, for which only share mortgage.
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The second news of the day is the one I saw on the news and other blogs. Divorced (99% men) who have to pay the mortgage on the flat they had in their former marital during marriage together with the board find that no can access housing in normal conditions. That is, a mother's house or to seek more creative and affordable solutions, such as a campsite in Oiarzun, Guipúzcoa, which rents caravans divorced for long stays and has already been made famous in the area. Another option are manufactured homes, which are seeing an interesting business niche in this sector of the population. But although they are much cheaper than normal, it does involve an investment of around 60 to 70,000 euros.

In short, the "married house wants", as the saying goes. And the divorced pay two, but only want one. These are two new examples of why things go as they go in this country.

For years we have agreed to all and especially the government of the day of any color, any tools Noob with Leroy Merlin is a half-dozen villas built upon payment of the official and he was not on duty at City Hall . Graciously granted the bank credits and loans to build and buy discretion without knowledge. To occur wild price spiral without a reason economic base, but purely speculative. That this spiral the first beneficiary was the state through a tax system in an embarrassing incident in the final price of the house to buy, while that was doing well in the strike. A shark in a suit of 600 euros, a mobile and a cool car started to sell flats without control, or indeed any knowledge of ethics of any kind. Overall, if something goes wrong, to take the local blind and closed today for tomorrow, so I removed bailao.

That in a country where two years 2006 and 2007, were built many houses and across the European Union, more than one million two hundred thousand. And yet I have friends who say the free market in housing should be sacrosanct. Whenever you can get married, do not have to divorce, have a good salary, quality work, the State will not blood who built the house to be a guy in love with your work and not built on protected land or aluminosis, the estate did not seek the ruin with commissions, etc, etc. Without these conditions, it should be a public good subject to state intervention and this I say a guy who believes that the free market is what gives us wealth and welfare.

Another article of interest: Basic income emancipation

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for Call Centers (I)

Among the scant literature produced in Spain on an important sector for the economy both in number of staff employed as turnover, I found a study produced by the team of Dr. Mireira Velarde, Human Factor Group, Organizations and Markets (FHOM) of the University Rovira i Virgili. The study, which has only an executive summary contains interesting facts to know a little more about the sector in Spain.

For example and for general characteristics of the sector we have:

• terms of size of English call centers, we have that the average band positions of a call center is among the 51 English and 200 positions. Are generally higher centers of companies working on contract for large companies such as Atento or Unitone to name just two. Call centers in-house (providing services to companies in their own facilities belonging to its own organizational structure) are generally below the 50 positions mostly.
  
• mostly be attending to private and public in general, followed by companies and individuals focus on high margin (high value). A small proportion of services are provided to internal customers (other departments of the company, such as technical support or Distributors Service Centres). Most call centers are not trained in only one industry, but perform these tasks combined.
  
• Two thirds of the English call centers serving the domestic market. Just over 15% attend international markets and serve about 18% market regional or local nature. Those who attend the international environment are small, in-house, owned by large corporations and are in metropolitan centers such as Madrid and Barcelona mainly.
• In economic terms we find that the study which was attended by more than one hundred contact centers, estimated that sales in recent years had increased rates very important, which explains the boom that was experienced in the first half-century with the expansion of this sector in the country.
  
• A surprising to the authors of the study and for me as a reader, is that call centers say they search for quality differentiation, which contrasts strikingly with studies on perceived quality by customers and obsession reducing costs both from within companies and companies contracting these call centers.
  

To not make the article too long, I will present the study in several entries. However, and in my humble opinion, I think as a general characteristic of the sector could include the factor of offshoring or outsourcing, now that major companies such as Atento, Digitex and Advances to name but three, are starting an extended deployment in other countries and sometimes tending to close centers in Spain. And frankly, despite what they say they do not think that is his obsession with quality that moves them.

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A clear example of globalization supported

I present an example of a new type of companies are starting to take off and scare the big conglomerates. Micromultinationals are called, companies with very few workers, twenty or thirty to put a number, with strong technological capabilities and communication with their customers. This last part rests on a cornerstone which is none other than a contact center in combination with a powerful web.

As I said, the example is Sundia, a company engaged in the manufacture of fruit juices and operates twenty-five employees, five time zones and through employees located in various regions of the world.

To get an idea:

• The headquarters is in San Francisco, USA. In fact, the owner and founder is managed from home.
• acquires its raw materials (Watermelon and other fruits) in the United States, Mexico and Central America.
• sells its juice in the United States, Canada and Europe.
  
• has a Call Center in the Philippines with multilingual operators serving orders and other requirements of customers and suppliers.
• As support for it, features a high quality website features on-line store.
  
• the squeezed fruit purchased in the U.S. state of Washington.
  
• administrative and accounting system is brought from India.
  

Realize that we are talking about a company that makes juices. C'mon, it's not a product a high added value. These companies do not relocate, themselves are relocated. Not looking to save on labor costs in any way, but combine good salary (depending on the relative levels of each country) with the recruitment of the best for the job.

Finally, a call to move forward in the coming years, large companies will see their results to shake these small agile, very well connected and very versatile. The future began five years ago and there are many who still have not heard, so continue to compete without regard to cost or quality agility.